FAQ

Shipping Policy

We strive to ship your order as quickly as possible. Your order will be dispatched in 1-3 days. Delivery time may vary depending on where you live. We support FREE SHIPPING for all orders over $50

  • United States: $5 standard delivery; 5-12 days
  • Rest of the world: $8 flat rate for all orders outside the U.S; 7-18 days

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

Return & Exchange Policy

For clients in the U.S:

We accept returns and exchange within 14 days of receiving your purchase. To initiate a return, please contact us at support@lucuza.com with your order details. Our customer support team will assist you with the return process and do everything we can to make it right.

For international clients:

No exchanges or returns are available at this time.