FAQ
Shipping Policy
We strive to ship your order as quickly as possible. Your order will be dispatched in 1-3 days. Delivery time may vary depending on where you live. We support FREE SHIPPING for all orders over $50
- United States: $5 standard delivery; 5-12 days
- Rest of the world: $8 flat rate for all orders outside the U.S; 7-18 days
Once your order has been shipped, you will receive a confirmation email containing a tracking number.
Return & Exchange Policy
For clients in the U.S:
We accept returns and exchange within 14 days of receiving your purchase. To initiate a return, please contact us at support@lucuza.com with your order details. Our customer support team will assist you with the return process and do everything we can to make it right.
For international clients:
No exchanges or returns are available at this time.